Your Account Dashboard will show your complete order history and the status that each order is in.
To log into your account - “CLICK HERE”
Just enter the email address and password you created and you will be directed to the Account Dashboard.
Here is an index of order statuses you will see:
Being packed – The order has been picked and packed. A label will be created shortly and will ship today. Tracking will be sent via email and can also be viewed by clicking on VIEW ORDER
Sent to fulfillment – The order is complete and is waiting for the courier to pick up the packed
Complete – The order has been picked up by the courier and is on its way to you
Requires Age Verification – Our 3rd party software was unable to verify you are of legal smoking age in your State/Country and a Government photo ID upload is required in order to ship your order.
Photo ID Sent – Your Photo ID was not able to be verified by our software and is under manual review. Typically is handled within 24 hours Monday through Friday.
Pending Shipment – The order is currently in the warehouse and will be picked shortly. If this status is pending shipment for more than 48 business hours the product may be out of stock, contact us to make a change.
After logging into your account, if you are unable to find the answer you are looking for feel free to contact us with your question.